Better Access to Rental Information

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Landlords and tenants in B.C. now have improved access to information about rental laws and dispute resolution services through the Residential Tenancy Branch. Tenants and landlords can get information about their rights and responsibilities and access dispute resolution in whichever way is most convenient for them.

• In person at offices in Burnaby, Kelowna, Victoria and two offices in Vancouver
• Through the toll-free phone line at
  1-800-665-8779
• Online 24 hours a day at www.rto.gov.bc.ca
  

Along with better access to information, the Residential Tenancy Branch has reduced wait times for service on the phone lines, streamlined the application process, and scheduled dispute resolution hearings faster.