Inbound call handling
Inbound Calls;******************************************************************** ; BEGIN - Inbound call handlers ;******************************************************************** ; ; [house-in] ; ; This routine handles inbound calls on the analog ; house line. ; ; During the day, we want to wait while the ; Panasonic KSU rings the internal extensions ; for at least 20 (2 rings) seconds before answering so ; we branch to the "house-day" context. ; ; After hours, we will answer immediately without ; ringing every phone in the house by branching to ; the "house-night" context. ; ; The Panasonic KSU is programmed to ring only ; a couple phones after hours so one or two rings ; will not wake everyone in the house. ; exten => s,1,SetGlobalVar(RINGINGLINE=custom/on-line-one) exten => s,2,GotoIfTime(07:00-21:00|sun-sat|*|*?house-day,s,1) exten => s,3,Goto(house-night,s,1) ; ; [office-in] ; ; This routine handles inbound calls on the analog office line ; ; During the day, we want to wait while the ; Panasonic KSU rings the internal extensions ; for at least 20 (2 rings) seconds before answering so ; we branch to the "office-day" context. ; ; The office-day checks to see if we might be closed ; due to a holiday and makes a holiday announcment ; if true. ; ; We have to support the possibility that a client ; might have an emergency. We need to be available ; 7x24 for certain clients. ; ; After hours, we will answer immediately without ; ringing every phone in the house by brancing to ; the "office-night" context. ; ; The Panasonic KSU is programmed to ring only ; a couple phones after hours so one or two rings ; will not wake everyone in the house. ; exten => s,1,SetGlobalVar(RINGINGLINE=custom/on-line-two) exten => s,2,GotoIfTime(08:00-18:00|mon-fri|*|*?office-day,s,1) exten => s,3,Goto(office-night,s,1) ; [voicepulse-in] ; ; This routine handles inbound calls on our VoicePulse DID ; Voicepulse rings in with the extension set to our DID ; VoicePulse is handled as an office line ; exten => _9005551212,1,SetGlobalVar(RINGINGLINE=custom/on-line-three) exten => _9005551212,2,GotoIfTime(08:00-18:00|mon-fri|*|*?office-day,s,1) exten => _9005551212,3,Goto(office-night,s,1) ; ; [broadvoice-in] ; ; BroadVoice rings in on the s extension ; BroadVoice is handled as an Office line. ; exten => s,1,SetGlobalVar(RINGINGLINE=custom/on-line-four) exten => s,2,GotoIfTime(08:00-18:00|mon-fri|*|*?office-day,s,1) exten => s,3,Goto(office-night,s,1) ; ; ;******************************************************************** ; END - Inbound call handlers ;******************************************************************** |
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